Ryan M.

From medical sciences to the world of banking

Having started in the branch network whilst at university, I quickly found a new passion for the world of banking and supporting customers with their financial needs. I moved to work within our telephony service prior to joining the Community Banking Graduate scheme. It was across the scheme I was able to gain experience in a variety of roles from Customer Experience, Business Performance to Executive Support. All of this experience provided me a solid fountain to study my MBA alongside joining our Customer Financial Assistance team.

Strategic Planning Manager

Strategic planning translates business strategy and external drivers into future role and skill demand. Consolidating and storyboarding performance across servicing teams, during Budget (4YOP) and quarterly forecast rounds. Monthly communication of plan movement spanning: cost, FTE, transformation benefit delivery and service performance alongside involvement in Group strategy activity.

The variety in every single day, providing challenge and stretch.

For me, my current role provides me the ability to work through my natural curiosity to seek to understand alongside working at pace whilst maintaining attention to detail. I am able to actively participate in supporting the continual improvement process whilst building a broad network of stakeholders.

Follow your passion and you won't even feel like your working.

Finding your passion is critical to your success in role, I am driven by my own personal values and shape my role around my strengths enabling me to succeed across a variety of tasks. I often find myself excited to be tackling a new challenge, embedding learning and delivering for our customers. Bringing your true self to work and showcasing your skills provides you a strong foundation but its the wider team that supports you to bring the best you can, working together to achieve the impossible.

Achieving my MBA to give me a further standing of knowledge.

I have been supported through the group in furthering my knowledge not only from my experience in role but also through my study of a Level 6 Apprenticeship. It was this apprenticeship study that enabled me to use as existing study against my MBA study which I achieved in 2020.