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Top Insider Advice

Finding your passion is critical to your success in role, I am driven by my own personal values and shape my role around my strengths enabling me to succeed across a variety of tasks. I often find myself excited to be tackling a new challenge, embedding learning and delivering for our customers. Bringing your true self to work and showcasing your skills provides you a strong foundation but its the wider team that supports you to bring the best you can, working together to achieve the impossible.

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Career path

Customer Service Assistant (Branch)

Lloyds Banking Group

From 05/2017 to 05/2018

Customer Service Advisor (Telephony)

Lloyds Banking Group

From 05/2018 to 09/2018

Customer Experience Manager

Lloyds Banking Group

From 09/2018 to 05/2019

Company

What do you like about your job and the company?

For me, my current role provides me the ability to work through my natural curiosity to seek to understand alongside working at pace whilst maintaining attention to detail. I am able to actively participate in supporting the continual improvement process whilst building a broad network of stakeholders.

Greatest achievements

I have been supported through the group in furthering my knowledge not only from my experience in role but also through my study of a Level 6 Apprenticeship. It was this apprenticeship study that enabled me to use as existing study against my MBA study which I achieved in 2020.

Other ambassadors

Georgia W

Top Insider Advice

Curiosity drives learning and innovation. By being curious, you open yourself up to new experiences and knowledge. This means asking questions, seeking out new information, and being willing to explore unfamiliar areas. Authenticity is about being true to yourself and your values. When you are authentic, you build trust and credibility with others. This involves being honest, transparent, and genuine in your interactions. Proactive. Instead of waiting for things to happen, you make things happen. This involves planning ahead, taking responsibility, and being prepared to act. At LBG we want to see the real you, we want to see your curiosoity for the role your applying for and we want to see that your enthusiastic about all things LBG. Make sure you know our values and our strategy, that way we see you have proactively taking an interest in the company as a whole, not just the role.

Andres P

Sustainable Cosumer Banking Graduate

Top Insider Advice

I know it sounds super cliche but if you can find something you enjoy doing you're almost certainly going to be insentivised to do it more often and do it well. Obviously there will be times in your career where you struggle and find things difficult but if you have a goal you're determined to work towards and you can find enjoyment in your work you will succeed.

Sam H

Business Analyst

Top Insider Advice

Take the time to understand the company's core values. If you find that they resonate with your own values, you're more likely to thrive in this environment. Be sure to incorporate these values into your application, interview responses, and preparation for the assessment day. This alignment can set you apart as a candidate who truly fits the company culture.

Discussions with Ryan M