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Top Insider Advice

Finding your passion is critical to your success in role, I am driven by my own personal values and shape my role around my strengths enabling me to succeed across a variety of tasks. I often find myself excited to be tackling a new challenge, embedding learning and delivering for our customers. Bringing your true self to work and showcasing your skills provides you a strong foundation but its the wider team that supports you to bring the best you can, working together to achieve the impossible.

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Career path

Customer Service Assistant (Branch)

Lloyds Banking Group Talent

From 05/2017 to 05/2018

Customer Service Advisor (Telephony)

Lloyds Banking Group Talent

From 05/2018 to 09/2018

Customer Experience Manager

Lloyds Banking Group Talent

From 09/2018 to 05/2019

Company

What do you like about your job and the company?

For me, my current role provides me the ability to work through my natural curiosity to seek to understand alongside working at pace whilst maintaining attention to detail. I am able to actively participate in supporting the continual improvement process whilst building a broad network of stakeholders.

Greatest achievements

I have been supported through the group in furthering my knowledge not only from my experience in role but also through my study of a Level 6 Apprenticeship. It was this apprenticeship study that enabled me to use as existing study against my MBA study which I achieved in 2020.

Other ambassadors

Sam H

Business Analyst

Top Insider Advice

Take the time to understand the company's core values. If you find that they resonate with your own values, you're more likely to thrive in this environment. Be sure to incorporate these values into your application, interview responses, and preparation for the assessment day. This alignment can set you apart as a candidate who truly fits the company culture.

Andres P

Sustainable Cosumer Banking Graduate

Top Insider Advice

I know it sounds super cliche but if you can find something you enjoy doing you're almost certainly going to be insentivised to do it more often and do it well. Obviously there will be times in your career where you struggle and find things difficult but if you have a goal you're determined to work towards and you can find enjoyment in your work you will succeed.

Aliza B

Top Insider Advice

Keep trying to build on skills and say yes to opportunities

Discussions with Ryan M