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Top Insider Advice

Finding your passion is critical to your success in role, I am driven by my own personal values and shape my role around my strengths enabling me to succeed across a variety of tasks. I often find myself excited to be tackling a new challenge, embedding learning and delivering for our customers. Bringing your true self to work and showcasing your skills provides you a strong foundation but its the wider team that supports you to bring the best you can, working together to achieve the impossible.

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Career path

Customer Service Assistant (Branch)

Lloyds Banking Group

From 05/2017 to 05/2018

Customer Service Advisor (Telephony)

Lloyds Banking Group

From 05/2018 to 09/2018

Customer Experience Manager

Lloyds Banking Group

From 09/2018 to 05/2019

Company

What do you like about your job and the company?

For me, my current role provides me the ability to work through my natural curiosity to seek to understand alongside working at pace whilst maintaining attention to detail. I am able to actively participate in supporting the continual improvement process whilst building a broad network of stakeholders.

Greatest achievements

I have been supported through the group in furthering my knowledge not only from my experience in role but also through my study of a Level 6 Apprenticeship. It was this apprenticeship study that enabled me to use as existing study against my MBA study which I achieved in 2020.

Other ambassadors

Andres P

Sustainable Cosumer Banking Graduate

Top Insider Advice

I know it sounds super cliche but if you can find something you enjoy doing you're almost certainly going to be insentivised to do it more often and do it well. Obviously there will be times in your career where you struggle and find things difficult but if you have a goal you're determined to work towards and you can find enjoyment in your work you will succeed.

Margherita

Top Insider Advice

From my experience resilience is the most important thing that helps me to get to the objectives. Sometimes things are not easy but if you really want something keep trying, ask for help if needed and push yourself. Don’t give up easily but also don’t be too harsh on your self when things don’t go as planned, sometimes it happens and you can’t control it. If you did everything in your power to reach what you wanted to and it still didn’t happen it wasn’t meant to be.

Matthew P

HR Generalist Graduate

Top Insider Advice

The graduate application journey can be incredibly challenging. However, what truly pushes us forward is our commitment to our goals and the perseverance to overcome obstacles that ultimately shape our success. My most important piece of advice is as follows: Your past is important but it’s your unwavering commitment to your dreams and the determination to overcome challenges and failures that will lead you to the remarkable destinations you aspire to reach. “It doesn’t matter where you are coming from, all that matters is where you are going.”