Sam H.

From Call Centre to Graduate Scheme: My Journey with LBG

My pivotal career step was embarking on my LBG journey in an entry-level role. It provided me the opportunity to establish a presence within a renowned company, acquire invaluable customer interaction skills, and immerse myself in the business culture. This foundational experience not only bolstered my application for the graduate scheme but also continues to fuel my drive in my current placement.

I help fix customer and colleagues processes that have gone awry.

In my role, I play a crucial part in identifying and resolving issues within the processes that impact both our customers and colleagues. Whether it's a customer-facing problem or an internal challenge, I am dedicated to finding effective solutions. My work involves not only addressing immediate concerns but also implementing improvements to prevent similar issues in the future. This hands-on approach has allowed me to contribute positively to the overall efficiency and effectiveness of our operations, ensuring smoother interactions for both customers and fellow team members.

I enjoy the work culture and the opportunity to solve problems.

What I cherish most about my role is the opportunity to engage in collaborative problem-solving with a team of enthusiastic, skilled, and amicable colleagues. It's the synergy of our collective efforts and the positive atmosphere that truly makes each day fulfilling and enjoyable.

Learn the values of the company.

Take the time to understand the company's core values. If you find that they resonate with your own values, you're more likely to thrive in this environment. Be sure to incorporate these values into your application, interview responses, and preparation for the assessment day. This alignment can set you apart as a candidate who truly fits the company culture.

One of my calls with a customer is used as a colleague learning aid.

One of my proudest achievements is when one of my customer interactions served as a training resource to help a colleague earn accolades. What made it even more gratifying was the fact that it delivered a positive customer outcome, highlighting the real impact and satisfaction of my work.