One of the achievements that I am most proud of is becoming a trustee for a charity that supports a cause that I care about. As a board member, I actively participate in board meetings and sub-committees, engaging in constructive discussions and decision-making processes in order to foster a culture of transparency, accountability, and ethical conduct within the organisation and promote good governance at all levels. I work collaboratively with other board members, the senior leadership team, attend regular meetings and review documents. Another achievement that I am proud of is empowering proactive decision-making, evidenced by data-driven recommendations that amplify customer satisfaction and help propel business growth at Lloyds Banking Group. In my previous placement within Homes as an Onboarding Specialist I drew attention to issues with the AIP customer journey by undertaking a competitor analysis resulting in several teams taking note and prioritising some of the problems I raised.